Warranty
Limited 45-Day Warranty Against Factory Defects
At KOVI Hair, we stand behind the quality of our products. We offer a limited 45-day warranty against factory defects to ensure your satisfaction and confidence in your purchase.
This limited warranty is provided by West Haus Beauty LLC, 151 Kalmus Dr M-1, Costa Mesa, CA 92626.
Warranty Coverage
This limited warranty extends to the original purchaser only and is non-transferable. Coverage begins on the date of purchase and expires 45 days thereafter.
Our warranty covers the following factory-related defects:
- Extreme shedding from wefting or properly installed individual bonds
- Extreme fading
- Cuticle misalignment & tangling
What Is Not Covered
This warranty does not cover hair that has been:
- Colored, toned, bleached, or chemically treated in any way
- Altered from its original state
- Damaged due to improper installation, improper care, misuse, or neglect
Such alterations make it impossible to evaluate factory defects, and therefore fall outside the scope of this warranty.
Warranty Guidelines
To qualify for a warranty claim, please follow these steps:
Notify Us
Contact KOVI Hair within 45 days of your purchase if you suspect a defect.
In-Salon Evaluation (Highly Recommended)
Before submitting a warranty claim, we strongly recommend that clients visit their stylist in person for a wash and style appointment.
- This allows the stylist to evaluate the hair and rule out simple issues such as incorrect washing techniques, improper use of products, or installation errors.
- During this appointment, the stylist can document any concerns with photos to include with the warranty claim, which helps expedite the evaluation process.
Return for Manufacturer Evaluation
Once a claim is initiated, you will have 7 days to return the product for in-person evaluation by KOVI Hair.
Evaluation Outcome
- If a defect is confirmed, we will replace the hair at no cost.
- If no defect is found, the original product will be returned to you.
Important Details
- This warranty offers replacement only — no refunds will be issued under this warranty.
- Warranty coverage includes one replacement per order under this warranty.
- This warranty is extended to the original purchaser only and is non-transferable.
Legal Disclosures
Limitation of Implied Warranties: Any implied warranties, including the implied warranty of merchantability and fitness for a particular purpose, are limited in duration to the 45-day warranty period to the extent permitted by applicable law.
Limitation of Damages: West Haus Beauty LLC shall not be liable for any incidental or consequential damages arising from the use of this product or from any breach of this warranty, including but not limited to salon service costs, styling costs, or any other expenses, to the extent permitted by applicable law.
Your Legal Rights: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on the duration of implied warranties or the exclusion of incidental or consequential damages, so the above limitations may not apply to you.
Think something isn't right?
How to File a Claim
We're here to help — reach out and we'll take care of it.
File a Claim
You may also write to us at: West Haus Beauty LLC, 151 Kalmus Dr M-1, Costa Mesa, CA 92626
Please include in your email:
- •Your full name
- •Order number
- •Order date
- •Describe the issue you are experiencing
- •Any photos you have of the issue
Effective Date: February 18, 2026 | West Haus Beauty LLC | KOVI Hair is a brand of West Haus Beauty LLC