Shipping Policy

We ship from Costa Mesa, California.

Orders ship every day Monday – Friday excluding holidays. We only ship on business days. Packages are not shipped or delivered on weekends.

Sorry, we do not offer weekend deliveries.

Orders received by 3:30 PM PST are guaranteed to ship out same day.

Our same day shipping guarantee is only valid if there is not an issue with your order such as an address discrepancy or stock issue. Please make sure your contact information on file is correct in case we need to get a hold of you about an issue with your order.

All shipping is done through UPS except for PO Box addresses which must ship via the United States Postal Service.

Yes. We currently offer shipping to Canada, Mexico, Europe, Australia, and New Zealand. If you have a special request for an area not listed please contact us.

International shipping is provided with one of the following carriers — UPS, DHL, and FedEx. KOVI Hair will use their discretion when choosing which carrier is best for each international address based on quick and efficient delivery times.

Customers are responsible for all customs and import fees imposed by their country. It is the customer's responsibility to research customs fees for their destination.

Any fees or loss of shipping costs for returned merchandise will be the customer's duty to pay.

This can be arranged. Please call us to coordinate this type of service at 949.945.0224.

We guarantee to fulfill orders accurately and on time or we will refund your shipping fees. Orders with out-of-stock issues and/or incomplete or inaccurate shipping details may take additional time to fill and do not qualify for this guarantee.

We will contact you immediately if there is an issue filling your order so we may resolve and ship your order as quickly as possible. If your shipping was delayed due to the postal carrier, a natural disaster, bad weather, strike, etc. that is out of our control and is not refundable.

Please contact us immediately if you think your package has been lost in transit. Rarely a package may stall at a checkpoint but we will help you resolve this.

Once an order has been shipped, delivery status is determined by the carrier (e.g., USPS, UPS, FedEx) using their tracking information.

If the tracking number for your order shows that it has been delivered, we are not responsible for lost or stolen packages after delivery confirmation. We do not issue refunds or replacements for items that the carrier confirms as delivered to the address provided by the customer.

If your package is missing but marked as delivered:

• Check with neighbors or building management
• Confirm the shipping address on your order
• Contact the carrier directly to file a claim

We are happy to assist by providing carrier information, but we cannot file or guarantee reimbursement for delivery errors once a package is marked as delivered.

It is the customer's responsibility to select a safe shipping address and secure your package. If you would prefer your package held at a UPS facility for pick up, please create or log in to your UPS MyChoice account to have your package held or redirected.