Returns & Exchanges
Your Satisfaction Is Our Priority
We get it—choosing the perfect hair color online can be tricky! That's why we offer full refunds and exchanges, as long as the conditions below are met.
Click Here To Initiate a Return1. Return Eligibility
Items must be shipped back within 30 days of purchase.
Items must be unused, unaltered, and in original packaging. Removing the netting around hair extensions is ok.
10% Restocking Fee Applies If:
- •The original packaging is damaged or missing
- •The original binding has been removed or altered
Important Requirements:
- •Hair extensions must not be washed, used, or altered in any way
- •Non-hair items such as tools, beads, etc. must be returned in original condition with packaging
Note: Returns that do not meet these criteria will be denied.
2. Non-Returnable Items
The Following Items Are Final Sale:
- •Clearance items are final sale and non-returnable
- •Clip-in hair extensions and temporary hair systems are non-returnable for hygienic reasons
3. Shipping Costs for Exchanges
Customers are responsible for all shipping costs related to returns and exchanges.
Shipping Guidelines:
- •Use a tracked shipping service to avoid lost or stolen packages (we are not responsible for these)
- •Want a prepaid return? Include a prepaid, self-addressed envelope with tracking for your exchange, or we can invoice you for the return shipping cost of your new item
4. Processing Your Exchange or Store Credit
Once we receive and inspect your return, please allow 1–3 business days for processing.
- •If you selected a refund, it may take 1–5 business days to appear in your account
- •Store credit will be sent to you via email after processing
45-Day Warranty Against Factory Defects
We Stand By The Quality Of Our Products
KOVI Hair offers a 45-day warranty against factory defects, including:
Extreme Shedding
From wefting or properly installed bonds
Extreme Fading
Color degradation
Tangling
Cuticle misalignment
Warranty Guidelines:
- •You must notify KOVI Hair of any suspected defect within 45 days of purchase
- •Once notified, you'll have 7 days to return the product for evaluation. All warranty claims must be evaluated in person
- •If a defect is confirmed, we will replace the hair at no cost
- •If no defect is found, the hair will be returned to you
- •Warranty is eligible for replacement only, no refunds
- •Warranty covers a one-time replacement
*Important: The warranty is void if the hair has been colored, toned, chemically treated, or altered in any way.
Questions?
If you have questions, our team is always here to help.
Kovi Hair
151 Kalmus Dr # M1
Costa Mesa, California 92626
Telephone: (949) 945-0224
Email: hello@kovihair.com