We provide a 45-day limited warranty on all products, commencing from the date of purchase. In the event that you suspect a manufacturing defect, please contact us to request a complimentary return shipping label so that you may send the product back to us for evaluation. Upon receipt, KOVI shall thoroughly inspect the returned item to determine the presence of any manufacturing defects. If a defect is identified, KOVI will take appropriate action to rectify the situation in accordance with applicable laws and regulations.
Please note that any hair products that have been colored, processed, or otherwise altered in any manner will not be eligible for warranty coverage. By modifying the product, you expressly waive any and all warranties, whether express or implied, provided by KOVI.
This limited warranty does not cover damages arising from misuse, abuse, negligence, normal wear and tear, or accidents. Furthermore, this warranty is non-transferable and is only valid for the original purchaser of the product. To the extent permitted by applicable law, KOVI disclaims all other warranties, express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose.