We get it—choosing the perfect hair color online can be tricky! That’s why we offer full refunds and exchanges, as long as the following conditions are met:
1. Return Eligibility
- Items must be shipped back within 30 days of purchase.
- Items must be unused, unaltered, and in original packaging. Removing the netting around hair extensions is ok.
- A 10% restocking fee applies if:
- The original packaging is damaged or missing.
- The original binding has been removed or altered.
- Hair extensions must not be washed, used, or altered in any way.
- Non-hair items such as tools, beads, etc. must be returned in original condition with packaging.
Note: Returns that do not meet these criteria will be denied.
2. Non-Returnable Items
- Clearance items are final sale and non-returnable.
- Clip-in hair extensions and temporary hair systems are non-returnable for hygienic reasons.
3. Shipping Costs for Exchanges
- Customers are responsible for all shipping costs related to returns and exchanges.
- Use a tracked shipping service to avoid lost or stolen packages (we are not responsible for these).
- Want a prepaid return? Include a prepaid, self-addressed envelope with tracking for your exchange, or we can invoice you for the return shipping cost of your new item.
4. Processing Your Exchange or Store Credit
- Once we receive and inspect your return, please allow 1–3 business days for processing.
- If you selected a refund, it may take 1–5 business days to appear in your account.
- Store credit will be sent to you via email after processing.
45-Day Warranty Against Factory Defects
We stand by the quality of our products! KOVI Hair offers a 45-day warranty against factory defects, including:
- Extreme shedding
- Extreme fading
- Cuticle misalignment
Warranty Guidelines:
- You must notify KOVI Hair of any suspected defect within 45 days of purchase.
- Once notified, you’ll have 7 days to return the product for evaluation.
- If a defect is confirmed, we will replace the hair at no cost.
- If no defect is found, the hair will be returned to you.
Note: The warranty is void if the hair has been colored, toned, chemically treated, or altered in any way.
If you have questions, our team is always here to help ensure you’re satisfied with your KOVI experience!
