We get it—choosing the perfect hair color online can be tricky! That’s why we offer full refunds and exchanges, as long as the following conditions are met:
1. Return Eligibility
- Items must be shipped back within 30 days of purchase.
- Items must be unused, unaltered, and in original packaging. Removing the netting around hair extensions is ok.
- A 10% restocking fee applies if:
- The original packaging is damaged or missing.
- The original binding has been removed or altered.
- Hair extensions must not be washed, used, or altered in any way.
- Non-hair items such as tools, beads, etc. must be returned in original condition with packaging.
Note: Returns that do not meet these criteria will be denied.
2. Non-Returnable Items
- Clearance items are final sale and non-returnable.
- Clip-in hair extensions and temporary hair systems are non-returnable for hygienic reasons.
3. Shipping Costs for Exchanges
- Customers are responsible for all shipping costs related to returns and exchanges.
- Use a tracked shipping service to avoid lost or stolen packages (we are not responsible for these).
- Want a prepaid return? Include a prepaid, self-addressed envelope with tracking for your exchange, or we can invoice you for the return shipping cost of your new item.
4. Processing Your Exchange or Store Credit
- Once we receive and inspect your return, please allow 1–3 business days for processing.
- If you selected a refund, it may take 1–5 business days to appear in your account.
- Store credit will be sent to you via email after processing.
45-Day Warranty Against Factory Defects
We stand by the quality of our products! KOVI Hair offers a 45-day warranty against factory defects, including:
- Extreme shedding
- Extreme fading
- Cuticle misalignment
Warranty Guidelines:
- You must notify KOVI Hair of any suspected defect within 45 days of purchase.
- Once notified, you’ll have 7 days to return the product for evaluation.
- Items found to have manufacturer defect are eligible for a replacement.
- If no defect is found, the hair will be returned to you.
Note: The warranty is void if the hair has been colored, toned, chemically treated, or altered in any way.
Any items deemed to have a factory defect are eligible for a one time replacement.
If you have questions, our team is always here to help ensure you’re satisfied with your KOVI experience
