Returns & Exchanges

We get it—choosing the perfect hair color online can be tricky! That’s why we offer full refunds and exchanges, as long as the following conditions are met:

1. Return Eligibility

  • Items must be shipped back within 30 days of purchase.
  • Items must be unused, unaltered, and in original packaging. Removing the netting around hair extensions is ok.
  • A 10% restocking fee applies if:
    • The original packaging is damaged or missing.
    • The original binding has been removed or altered.
  • Hair extensions must not be washed, used, or altered in any way.
  • Non-hair items such as tools, beads, etc. must be returned in original condition with packaging.

Note: Returns that do not meet these criteria will be denied.

2. Non-Returnable Items

  • Clearance items are final sale and non-returnable.
  • Clip-in hair extensions and temporary hair systems are non-returnable for hygienic reasons.

3. Shipping Costs for Exchanges

  • Customers are responsible for all shipping costs related to returns and exchanges.
  • Use a tracked shipping service to avoid lost or stolen packages (we are not responsible for these).
  • Want a prepaid return? Include a prepaid, self-addressed envelope with tracking for your exchange, or we can invoice you for the return shipping cost of your new item.

4. Processing Your Exchange or Store Credit

  • Once we receive and inspect your return, please allow 1–3 business days for processing.
  • If you selected a refund, it may take 1–5 business days to appear in your account.
  • Store credit will be sent to you via email after processing.

45-Day Warranty Against Factory Defects

We stand by the quality of our products! KOVI Hair offers a 45-day warranty against factory defects, including:

  • Extreme shedding
  • Extreme fading
  • Cuticle misalignment

Warranty Guidelines:

  • You must notify KOVI Hair of any suspected defect within 45 days of purchase.
  • Once notified, you’ll have 7 days to return the product for evaluation.
  • Items found to have manufacturer defect are eligible for a replacement.
  • If no defect is found, the hair will be returned to you.

Note: The warranty is void if the hair has been colored, toned, chemically treated, or altered in any way.

Any items deemed to have a factory defect are eligible for a one time replacement.

If you have questions, our team is always here to help ensure you’re satisfied with your KOVI experience