Yes, you are responsible for shipping costs during an exchange. Please make sure your return includes tracking - we are not responsible for any lost or stolen packages. If you are making an exchange and would like to include a prepaid label for us to ship you out your new items, please include it with your return.
Upon receipt, please allow us 2-4 business days to process your return after we receive it. If you have selected a refund, the credit back to you may take 1-5 business days to show up in your account. Store credit will be issued via email upon processing.
YES! We offer a 45 day manufacturer warranty on all products from the date of purchase. If you feel like there is a manufacturer defect please request a free return label to send it back to us for review. KOVI will inspect the hair upon return for defects. If a defect is found KOVI will rectify the situation. Hair that is colored or processed in any way voids all warranties.